Chocolates & Liquor filled Chocolates FAQ’s
Q. Are Your Chocolates Vegetarian?
All Our Chocolates Are Vegetarian And Do Not Contain Eggs.
Q. What Do I Do In Case I Receive My Item In A Damaged/ Inedible State?
Although We Take Utmost Care To Ensure That Every Box Of Chocolates Is Packed To Ensure That The Product Reaches The Consumer In A Pristine State, On Some Occasions There Are Circumstances Beyond Our Control That May Affect The Packing Or The Product. If An Item Ordered By You On The Darufills.Com Website Is Delivered To You In A Damaged / Inedible Condition, Please Email Us An Image Of The Damaged Product At info@iroot.in And We Will Get Back To You.
Q. What Are The Most Common Allergies That Those Of Us In The Chocolate Business Must Be Aware Of?
The Most Common Allergies Are To Peanuts, Tree Nuts (Almonds, Hazelnuts), Milk, Soy Lecithin, And Gluten. Although The Evidence Is Slim, Some People May Be Allergic To Chocolate Itself. People Who Should Not Eat Liqueur/Non Liqueur Chocolates Include: Anyone With A Nut Allergy Since The Nut Oils Transfer From Mold To Mold. Anyone Who Believes He Or She Is Allergic To Chocolate.
Q. What Do I Do If I Received A Different Product?
We Make Sure That This Scenario Will Not Occur, As We Take Utmost Care To Ensure That The Product Ordered By The Customer Is Only Received, But On Some Occasions There Are Circumstances Beyond Our Control And You Receive A Different Product, You Can Contact Us At info@iroot.in And We Will Get Back To You.
Q. Can I Refrigerate Liqueur Chocolates?
Chocolate Can Be Refrigerated For Up To 3-4 Months If You Place Them In Two Sealed Plastic Bags. When You Are Ready To Enjoy Them, They Must Be Thawed At Room Temperature For About Two Hours. It’s Very Important To Remember That The Chocolate Must Reach Room Temperature For The Fillings And Chocolate To Be At Their Best.
Q. What’s The Best Way To Store My Liqueur Chocolate At Home?
Generally Speaking, You Should Keep Your Chocolates In A Cool, Dry, Odorless Place Where The Temperature Only Reaches 18-21º C. You Should Maintain A Consistent Temperature So That Your Chocolate Doesn’t Experience Any “Shock” From Being Hot Then Cold Or Vice Versa. This Can Have An Adverse Reaction On The Chocolate Called “Bloom.”
Q. How Long Will Liqueur Chocolate Keep Their Fresh Taste?
Liqueur Chocolate Truffles Have To Be Consumed As Fresh As Possible, To Taste Best As Long As They Are Kept Away From Heat And Humidity. Generally, They Have A Shelf Life Of Up To 6 Months.
Q. Can You Be Allergic To Liqueur/Non Liqueur Chocolates?
Sure, It Is Possible To Be Allergic To Liqueur/Non Liqueur Chocolates, But True Chocolate Allergies Are Very Rare. It’s Much More Likely Someone Will Be Allergic To An Ingredient In A Chocolate Product. The Eight Most Common Food Allergies: Milk, Egg, Peanuts, Tree Nuts, Soy, Wheat.
Q. Do Your Liqueur Chocolates Contain Alcohol?
Liqueur Chocolates Contain Permissible Limit Of Alcohol Content In Each Chocolate Truffles, Small Traces Of Ethyl Alcohol Contents Were Found Which Is Suitable For Human Consumption. “THESE CHOCOLATES ARE STRICTLY FOR ADULT CONSUMPTION ONLY, UNLAWFUL TO SELL OR GIVE TO PERSONS UNDER 21 YEARS OF AGE.”
Payment
Why Am I Not Able To Order From DaruDelivery.Com?
You Must Be 21 Years And Above To Order From DaruDelivery.Com. If You Are Still Not Able To Order Please Write Us An Email At info@iroot.in And We Will Get Back To You In The Earliest.
Shipping
What Is The Best Way To Ship Liqueur Chocolate?
The Best Way Is To Let DaruDelivery.Com Ship Them For You.
Alcohol Beverage Delivery FAQ’S
Verification FAQ
Q. How do I get verified in the site/ APP/ M-site?
It will all be done by signing up to our website as well as App. Once you will click on Sigh in option, it will ask for your Name, Date of Birth, Email and Phone No. Then it will be directed to the page where you have to take a selfie picture of yourself (this picture can be changed once in a year). Once the selfie has been correctly taken by you, it will again redirect you to a page, where you have to enter your Aadhar Card No, more suitable in terms of verification. If Aadhar Card Details are not available then you have to enter your Pan Card or Voter IDs details. These details are necessary to enter in order to proceed with placing the order and for rightful age verification process.
Q.If I enter Aadhar Card details, will be there any further verification process?
Yes, once the details have been entered, there will be an eKYC Authentication process. And then if you are verified, it will generate an OTP from the Aadhar Database, Which will automatically verify you if all of your details are correct.
As you are verified through the database it will generate a Unique QR code automatically which changes every 30 secs to avoid misuses.
Q.What if in the authentication process, the OTP is not verified from the Aadhar Card database?
If the OTP is not verified with the Aadhar Card database, then it will automatically disable you as the user. You have to restart the whole process from the very start of signing.
Q.What is an Ekyc authentication process?
eKYC is a paperless Aadhaar-based process for fulfilling your KYC requirements to start using DARU APP/ Site/ M-site. We are using Ekyc authentication for age verification process. It will also make us as the default player in fighting against norms like Underage Drinking.
Q.How do you verify once my Pan Card and Voters ID details have been updated in the sigh in the process?
Once the details of your Pan Card/ Voter ID has been entered, Daru backend team will manually verify through Pan Card & Voter ID database. Once it is verified with the database, an OTP will be generated from the database. As you enter the OTP, it will verify you as a user base on the correct input. If your details are all verified, then it will generate a Unique QR code automatically which changes every 30 secs to avoid misuses.
Q.What if in the authentication process, the OTP is not verified from the Pan Card/ Voter IDs database?
If the OTP is not verified with the Pan Card/Voter IDs database, then it will automatically disable you as the user. You have to restart the whole process from the very start of signing.
Billing FAQs
Q.How can I pay for my order at Daru?
We support the following payment options at Daru:
- Credit Card
- Debit Card
- Net banking
Q. Is it possible to pay in cash?
–No, all transaction to be done only through Net banking or Debit/Credit cards.
Q. How does Daru Wallet works?
- The Amount in Daru Wallet can be used for Online transactions done on darudelivery’s using the Desktop Site or Mobile Site.
- Currently, Amount can be added to Wallet only in case of Order Failures, Cancellations & Refunds.
- Amount once deposited can’t be withdrawn back to the payment source.
- In case of any Queries or Concerns please email to info@iroot.in
Q. Is alcohol more expensive through Daru?
No, Daru does not mark up the price on any product. There are times that a partner retailer will be running in-store sales that may not be reflected on Daru. Retailer partners are solely responsible for the price of their inventory on Daru.
Q. Does Daru mark-up the price of alcohol?
No. Daru does not mark up the price on any product. All prices are determined by licensed retailers.
Please note: There may be some instances in which a temporary in-store discount is not reflected on Daru. Sale price differences are also determined by the licensed retailer.
Q. Is there any minimum order amount required for home delivery?
No, there is no minimum order amount for home delivery
Q. Why does Daru appear on my credit card statement?
Daru operates the technology that brings together the consumer and the retail liquor store, but also act as the transaction processor. That charge is processed directly by Daru, whose name will show up on your credit card statement as the merchant of record for the purchase.
Q. How long does it take to be reimbursed for a canceled order?
Daru triggers the reimbursement of the transaction immediately once an order is canceled. The actual time that it takes for funds to be returned to your account depends on your specific bank and may vary. Reimbursement can be as quick as a couple of days but may take up to 5 to 7 business days depending on your credit card issuer.
Q. I am being charged GST amount on my order. What is GST?
GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st, 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.
Q. What should I do if my payment fails?
Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses, and passwords. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.
Q. In case you receive a refund failure notice from Daru Delivery, you can submit a query at our customer care info@iroot.in
Shipping FAQs
Q. Is there a delivery radius that’s applicable for home delivery services?
To avail home delivery services, you must stay within 3 kilometers of any Daru affiliated retail store. The app will detect your location and accept your order only if this condition is met.
Q. What is Daru’s Cancellation Policy?
You can cancel an order until it has not been picked up by our delivery agent from the Merchant Establishment on App/Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made. Once the item has been picked up, there is no return or cancellation policy.
Q. Is there any cancellation fees?
–Yes, on canceling any placed order an amount of INR 200 will be charged.
Q. Can I return the products after receiving delivery and get a refund?
No. Returning or exchanging items delivered to your location is not possible under any circumstances. Once you receive the order, you must check the items for authenticity – cap seal and hologram as soon as it arrives. If you find anything suspicious, you can report it to the customer care, and return the items before the Delivery Agent leaves your presence. Daru does not take any responsibility for items that are unreported once they have been delivered and accepted.
Q. Can I edit my order?
Your order can be edited before it reaches the retailer. You could contact customer support team via chat or call to do so. Once the order is placed and payment has proceeded, you may not edit its contents.
Q. Can I modify the shipping address of my order after it has been placed?
No, you cannot change /update your address once the order has been placed through our site/ App/ M-site.
Q. Is it possible to track my order?
Yes. Once the order has been acknowledged by the store manager and picked up by our delivery agent from the store, you can track the order from the store to your location, on the app. You may also call the delivery agent when he is en route, but it isn’t advisable to do so.
Q. Can an order be canceled by Daru?
Daru can cancel the order in case any of the following situations occur:
a) If the order has been placed to an address which is a public place
b) Underage recipient / no valid identity and age proof presented at the time of delivery
c) Unruly behavior by the customer d) No show by customer up to 10 minutes since intimation of arrival
Q. Do I have to be physically present at the time of delivery?
Yes, you have to be physically present at the residential address you’ve specified in the order to collect the products that you ordered. Age-verification is mandatory and therefore the customer’s physical presence is a must.
Q. What ID proof do I need to show the delivery agent to collect my order?
You must provide any one of the following government-recognized, original documents for verification purposes:
- Aadhaar Card (Primarily)
- Driving License
- PAN Card
- Voter ID
Q. Why should I show my ID proof?
Daru services can only be availed by individuals who are above the legal drinking age, which in Bengaluru is 21. Aadhaar is the default ID used for biometric authentication of age. If it’s not available, other forms of valid, original government ID for age verification and identification is mandatory, to receive the items which are strictly meant for a 21+ audience. We take this business very seriously and have a great deal of responsibility to ensure that underage drinking is not propagated.
Q. How do I apply a coupon on my order?
You can apply a coupon on cart page before order placement. The complete list of your unused and valid coupons will be available under ‘Discounted codes” tab of App/Website/M-site.
Q. Do Daru charge for delivery?
Delivery fee varies from city to city and is applicable if order value is below a certain amount. Additionally, certain restaurants might have fixed delivery fees. Delivery fee (if any) is specified on the ‘Review Order’ page.
Q.How long will it take to deliver?
Standard delivery times vary by the location selected and prevailing conditions. Once you select your location, an estimated delivery time is mentioned for each retailer
Q.What are your delivery hours?
Our delivery hour starts at 10:30 A.M. and ends at 10:00 P.M. It may vary by the location selected and prevailing conditions.
Q.Do you support bulk orders?
In order to provide all customers with a great selection and to ensure on-time delivery of your meal, we reserve the right to limit the quantities depending on supply.
Q.Did not receive OTP?
Please check if your app is due for an update. If not, please share the details via info@iroot.in
E-mail verification policy
Q. What is Daru’s E-mail verification policy?
We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal policies. Therefore, please ensure that the details you provide us are correct and complete and inform us immediately of any changes to the information that you provided while registering. Daru verifies the email addresses to ensure important communication about orders and shipments are reaching our customers. Email addresses that have an invalid domain, no mail server, or no mailbox, fail the verification processes set by Daru and Daru reserves the right to disable any cash on delivery option for orders placed from such accounts that fail the email verification process.
