iRoot Technologies Pvt Ltd. (“DaruDelivery,”) collects uses and discloses merchants’ confidential information in accordance with its standard Terms and Conditions. DaruDelivery collects, uses and discloses merchants’ and their employees’, agents’ and representatives’ personal information in a manner that is consistent with the privacy policy that it has adopted for consumers that use its service to place and schedule orders with licensed Merchants/ Customer for the purchase and sale of alcohol beverages, which policy is as follows:
This privacy policy (“Privacy Policy”) describes how iRoot Technologies Pvt Ltd. (“DaruDelivery,” “we” or “us”) collects, uses and discloses your information in connection with providing you with access to and use of our website,darudelivery.com and any subdomains of our website, (“Website”) and our mobile application named “DaruDelivery” (“App”). Our Website and App enable you to search for alcohol beverages and other products and place and schedule orders with licensed alcohol beverage retailers for the purchase and sale of such beverages and products, among other things (“Service”).
Your access or use of the Website, App or Service means that you agree to our collection, use, and disclosure of the information you share with us, as explained in this Privacy Policy. Please read this Privacy Policy carefully before you access or use the Website, App or Service so that you will understand our practices and your options before you share your information.
We may update this Privacy Policy to reflect changes to our information practices. If we make any significant changes, we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the Website and in the App prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our information practices.
If you have questions about this Privacy Policy, please contact us at info@iroot.in.
The Website, App and Service are intended for access or use by individuals who are 21 years of age and older. Persons under the age of 21 are not allowed to access or use the Website, App or Service. We do not knowingly collect Personal Information (as defined below) from or about anyone under the age of 21. If you are under the age of 21, you should not attempt to access or use the Website or App or send any Personal Information about yourself to us. If we discover that we have collected Personal Information from or about somebody under the age of 21, we will delete that information as soon as possible. If you believe that somebody under the age of 21 may have provided us Personal Information or that we may have received Personal Information about somebody under the age of 21, please contact us as soon as possible at support@darudelivery.com. Please refer to our Terms of Service for additional information about age verification and eligibility.
1. Personal data we process
- Name, e-mail, phone number, place of residence.
- Geolocation of drivers and driving routes.
- Information about vehicles (including registration number).
- Driver’s efficiency and ratings.
- Driver’s license, photo, profession and identity documents.
- Data about criminal convictions and offences. The financial data of providing transportation services is not considered as personal data, because drivers provide services in the course of economic and professional activities.
Registration Information. When you sign up for a DaruDelivery account, you give us your name, email address, and phone number. If you decide to sign up for DaruDelivery using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. When you join the DaruDelivery community, you can create a DaruDelivery Profile to share fun facts about yourself, and discover mutual friends and interests. Filling out a profile is optional, and you can share as little or as much as you want. Your name (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address and payment method.
Payment Method. When you add a credit card or payment method to your DaruDelivery account, a third party that handles payments for us will receive your card information. To keep your financial data secure, we do not store full credit card information on our servers.
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Driver Application Information. If you decide to join our DaruDelivery driver community, in addition to the basic registration information we ask you for your date of birth, physical address, Social Security number, driver’s license information, vehicle information, car insurance information, and in some jurisdictions we may collect additional business license or permitting information. We share this information with our partners who help us by running background checks on Drivers to help protect the DaruDelivery community.
Payment Information. To make sure Drivers get paid, we keep information about Drivers’ bank routing numbers, tax information, and any other payment information provided by Drivers.
- Information We Collect When You Use the DaruDelivery Platform
Location Information. DaruDelivery is all about connecting Drivers and Merchants/ Customers. To do this, we need to know where you are. When you open DaruDelivery on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching Merchants/ Customer with nearby Drivers, determining drop off and pick up locations, and suggesting Merchants/ Customer based on previous trips. Also, if the need ever arises, our Trust & Safety team may use and share location information to help protect the safety of DaruDelivery Users or a member of the public. In addition to the reasons described above, Drivers’ location information and distance travelled is necessary for calculating charges and insurance for DaruDelivery delivery. If you give us permission through your device settings or DaruDelivery app, we may collect your location while the app is off to identify promotions or service updates in your area.
Device Information. DaruDelivery receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information. To help us and to understand how you use the DaruDelivery Platform and to help us improve it, we automatically receive information about your interactions with the DaruDelivery Platform, like the pages or other content you view, your actions within the DaruDelivery app, and the dates and times of your visits.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Merchants/ Customer and Drivers who have been connected for a delivery. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. For security purposes, we may also monitor and/or record the contents of phone calls made on the DaruDelivery Platform, such as those between Merchants/ Customer and Drivers. You will be given notice that your call may be recorded, and by proceeding you agree to allow DaruDelivery to monitor and/or record your call.
User Feedback. At DaruDelivery, we want to make sure Users are always enjoying great delivery. Merchants/ Customer and Drivers may rate and review each other at the end of every delivery. We receive information about ratings and reviews and, as we explain below, give Merchants/ Customer information about Drivers’ ratings and reviews and vice versa.
Address Book Contacts. If you permit DaruDelivery to access the address book on your device through the permission system used by your mobile platform, we may access and store names and contact information from your address book to facilitate invitations and social interactions that you initiate through our Platform and for other purposes described in this privacy policy or at the time of consent or collection.
Information from Cookies and Similar Technologies. We collect information through the use of “cookies”, tracking pixels, and similar technologies to understand how you navigate through the DaruDelivery Platform and interact with DaruDelivery advertisements, to learn what content is popular, and to save your preferences. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use the DaruDelivery Platform. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the DaruDelivery Platform.
- Information We Collect from Third Parties
Third Party Services. If you choose to register for DaruDelivery or otherwise link your DaruDelivery account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Background Information on Drivers. DaruDelivery works with third party partners to perform driving record and criminal background checks on Drivers, and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
- Connect Merchants/ Customer with Drivers;
- Provide, improve, expand, and promote the DaruDelivery Platform;
- Analyze how the DaruDelivery community uses the DaruDelivery Platform;
- Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
- Personalize the DaruDelivery experience for you and your friends and contacts;
- Send you text messages and push notifications;
- Facilitate transactions and payments;
- Provide you with customer support;
- Find and prevent fraud; and
- Respond to trust and safety issues that may arise, including auto incidents, disputes between Merchants/ Customer and Drivers, and requests from government authorities.
Additionally, we use the information we collect from Drivers for the following purposes related to driving on the DaruDelivery Platform:
- Sending emails and text messages to Drivers who have started the driver application process regarding the status of their application;
- Determining a Driver’s eligibility to drive for DaruDelivery
- Notifying Drivers about delivery demand, pricing and service updates; and
- Calculating and providing DaruDelivery’s auto insurance policy and analyzing usage patterns for safety and insurance purposes.
How We Share the Information We Collect
- Sharing Between Users
Sharing between Merchants/ Customer and Drivers. Merchants/ Customer and Drivers that have been matched for a delivery are able to see basic information about each other, such as names, photo, ratings, and any information they have added to their Profiles. Merchants/ Customer and Drivers who connect their DaruDelivery accounts to Facebook will also be able to see their mutual Facebook friends during the delivery. Drivers see the pick-up location that the Delivery has provided. Merchants/ Customer see a Driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Merchants/ Customer’ ratings of Drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the Delivery that provided the rating or feedback.
Although we help Merchants/ Customer and Drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users.
- Sharing Between DaruDelivery and Third Parties
API and Integration Partners. If you connect to the DaruDelivery Platform through an integration with a third party service, we may share information about your use of the DaruDelivery Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The DaruDelivery Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to order Alco-beverage delivery from a merchant from within the DaruDelivery app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we would give the Merchant your name, phone number and address to drop off the Alco-Beverage). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the DaruDelivery Platform, including all of the things described in Section 3 above.
Other Sharing. We may share your information with third parties in the following cases:
- While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
- If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
- With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the DaruDelivery community, DaruDelivery, or the public (you can read more about this in our Law Enforcement Request policy);
- To comply with a legal requirement or process, including but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures.
- If you signed up for a promotion with another User’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
- With our insurance partners to help determine and provide relevant coverage in the event of an incident;
- To provide information about the use of the DaruDelivery Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you; and
- Whenever you consent to the sharing.
Legal basis
- Personal data is processed for the performance of the contract concluded with the driver. The prerequisite for the use of the DaruDelivery services is the processing of driver’s identification and geolocation data.
- Personal data may be processed on the ground of legitimate interest in investigating and detecting fraudulent payments.
- Data regarding the criminal convictions and offences is processed for compliance with a legal obligation.
- 7. Access, correction, retention, deletion and data portability
- Personal data can be viewed and corrected in DaruDelivery Driver Portal.
- Your personal data will be stored as long as you have an active driver’s account. If your account will be closed the personal data will be stored for additional 3 year period.
- Data necessary for accounting purposes, or
- In the event of suspicions of an administrational or criminal offence, fraud or false information, the data shall be stored for a lifetime purpose.
- In the event of disputes, the data shall be retained until the claim is satisfied or the expiry date of such claims.
- We respond to the request for deleting and transferring personal data submitted by an e-mail within a month and specifies the period of data deletion and transfer.
8. Dispute resolution
- Disputes relating to the processing of personal data are resolved through customer support at info@iroot.in
